SugarCRM review is the collective information from the user of this Open source community edition online mobile SugarCRM software. This open-source mobile CRM is popular for its community edition online mobile software. There are lots of cloud CRM software. The SugarCRM is one of the best among them. In the SugarCRM review, you will find a brief idea regarding the features, pros, limitations, pricing, current user and, another hidden secret of SugarCRM.
We prepare the sugarCRM review by following way:
What is SugarCRM:
Actually, SugarCRM is a California based software company. They develop customer relationship management software, web application software, community edition CRM software.
SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, a customer relationship management (CRM) system. The main functions are sales and marketing, customer support, collaboration, social CRM, Mobile CRM, and reporting. The SugarCRM Company has numerous website including forum and third party extension features. SugarCRM has more than two million users.
Community Edition CRM:
SugarCRM is popular for its Community Edition CRM features. Sugar CE is reputed for its CE features. This CE is open source and available in paid and free version. But now, the sugar community edition is officially closed.
SugarCRM review as SaaS:
We can call that SugarCRM is software as a service. Like the SaaS service, SugarCRM offers all the facilities. The user can opt to use on-premises service and service of cloud computing like Salesforce, AWS, and Windows Azure.
Online CRM Sugar software:
The main criteria of CRM are that it must be online. SugarCRM is also an online version. Like all the features of available CRM in the market, SugarCRM has the sales, marketing, and customer database management features. People also use SugarCRM mobile version.
Open source CRM:
SugarCRM is open source because of its CR edition nature. They have both the free and paid version software for their user. SugarCRM started their journey as open source software. Later they converted into community edition 5 software. In community edition 6.0 version they introduce SugarCRM mobile and SOAP functions.
SugarCRM is both the online version and cloud version. As a result, they use a software as a service or SaaS software. SugarCRM has the cloud backup system. We can call it as full version cloud customer relationship management system CRM.
User review of SugarCRM software:
As the user of SugarCRM, there are a lot of positive and negative points of SugarCRM software. In the SugarCRM review, I will discuss some of the important aspects regarding features, pros, corns, relative price, and customer support.
SugarCRM offers three types of CRM software such as professional, Enterprise and Ultimate. Each has different features. The plans are:
SugarCRM professional is the lowest paid version software of SugarCRM Company. The main features are:
- Support for MySQL and SQL Server-On site
- Support automation
- 15 GB Storage
- SugarCRM mobile
- Call center automation
- Marketing lead management
- Unlimited online support
- Reporting and dashboard
- Cloud or on-premise deployment
- Unlimited studio customizations
- Sales automation and forecasting
SugarCRM enterprises the mid-level paid software CRM. Its price is quite higher than a professional edition. So the CRM software has some extra feature. The features of SugarCRM enterprise are:
SQL –Based reporting access
60 GB Storage
Support for Oracle and DB2-Onsite
Revenue line item level chance tracking forecasting
Role-based views and
All features from the professional plan
Ultimate is the ultimate version of SugarCRM. It has much more features. The features are:
250 GB Storage
Assigned technical account manager
Up to 5 sandbox instances that are available on demand and
Technical information of SugarCRM Review:
This cloud-based CRM supports different languages like English, Germany, Spanish, and French. It also supports different web browser and operating systems like Windows, Linux, and Android. SugarCRM has monthly and yearly payment options. Any type of customer like the small business, medium business, and large business organization can be the user of this cloud-based CRM. It is also cloud hosted CRM.
SugarCRM vendor support:
In the market of CRM, the SugarCRM has a vast reputation. They are well known for their training facilities and after sales support. They also provide email, phone, and direct support to its client.
Nowadays mobile base CRM is popular in the business world. Mobile support both android application and mobile version of CRM. SugarCRM mobile is your perfect choice to go for cloud-based CRM.
Intelligence reporting and BI tools:
In CRM BI tools are the must. The cloud-based SugarCRM offer tons of BI tools and customize reporting. Through the reporting, any business leader can take his decision regarding sales and purchase. Some of the reporting pictures are given below:
Market Customers of SugarCRM:
There are lots of user of SugarCRM. Some big fish are htc, IBM, Audi, Wilson, T-Mobile, Sennheiser, backcountry, AGFA, ZURICH, and mountain America.
Some Limitation of SugarCRM Review:
In this SugarCRM review, we just take the available source of internet. Some user of sugar CMR reported that this CRM is only for small and medium business. There are some claims regarding business intelligence and customize reporting. The system administration tools are limited. This cloud-based CRM is 17th position out of best 50 CRM of financeonline.com.
SugarCRM user comments:
If you are a SugarCRM user you can contribute us by commenting below the post. It was popular for its community edition CRM. The cloud-based community edition is not available in the market.
Some people search online CRM and some people search cloud-based CRM. SugarCRM had a feature which was community edition CRM. However, SugarCRM now offering three types of product. As a business person, you can try the trial version of SugarCRM. You can visit the SugarCRM website to get more idea of SugarCRM Review.